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Cancellation and Refund Policy

Last Updated: February 16, 2024

 

At FishAndTrip, we understand that plans can change, and we aim to provide flexibility and transparency regarding cancellations and refunds for

FishAndTrip bookings. Please review our Cancellation and Refund Policy below.

 

1. Cancellation Process

 

To cancel your FishAndTrip booking, please contact our customer support team by emailing us at fishandtriptours@gmail.com with the following details:

  • Your booking reference number

  • Trip details

  • Reason for cancellation

 

Our team will review your request and provide further instructions on the cancellation process.

 

2. Eligibility for Refunds

 

Refunds for FishAndTrip bookings are subject to the following conditions:

 

  • Cancellation requests submitted 24 hours or more prior to the scheduled tour date are eligible for a full refund, minus any applicable prepayment fees.

  • Cancellations made less than 24 hours before the tour date, as well as instances of 'no shows', are not eligible for a refund of the deposit and will be charged in full.

  • The trip must not have commenced.

  • Tours that are shortened by the client due to late arrival, seasickness, or any other reason are not eligible for discounts or refunds.

  • In the event of adverse weather conditions, tours will be rescheduled subject to availability.

  • Refunds are issued in accordance with our cancellation policy.

 

Please note that we reserve the right to refuse any return that does not meet these conditions.

 

3. Refund Processing

 

Once your cancellation request is approved, we will process the refund accordingly. Refunds will be issued to the original method of payment within a specified timeframe outlined in our cancellation policy.

 

4. Late or Missing Refunds

 

If you haven’t received a refund within the specified timeframe, please check your bank account, then contact your credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund after following these steps, please contact our customer support team at fishandtriptours@gmail.com for assistance.

 

5. Exchanges

 

Exchanges for fishing trips are not applicable. However, if you wish to reschedule your trip, please contact our customer support team for assistance. The rescheduling may incur a small service fee, the amount of which depends on when the request is made.

 

6. Customer Support Contact Information

 

If you have any questions or concerns about our Cancellation and Refund Policy, please feel free to reach out to our customer support team:

- Email: fishandtriptours@gmail.com

 

We are committed to providing exceptional customer service and ensuring a smooth experience for all our customers.

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